Effective Date: January 31, 2025
Last Updated: January 31, 2025 Welcome to Buddiez.in, your trusted digital marketing agency! We strive to provide high-quality services that meet your expectations. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. General Refund Principles
1.1 No Guarantees
As a digital marketing agency, we cannot guarantee specific outcomes (e.g., rankings, traffic, or conversions) because results depend on various factors beyond our control. Therefore, refunds are not granted based on unsatisfactory results unless there is a clear breach of contract or failure to deliver agreed-upon services.
1.2 Refund Eligibility
Refunds are considered under the following circumstances:
- Project Cancellation: If you cancel a project before work begins, you are entitled to a full refund of the advance payment.
- Service Failure: If we fail to deliver the agreed-upon services as outlined in the project contract, you may be eligible for a partial or full refund.
- Billing Errors: If you are charged incorrectly due to a billing error, we will issue a full refund for the overcharged amount.
2. Refund Process
2.1 Refund Requests
To request a refund, please contact us at support@buddiez.in with the following information:
- Your name and contact details
- Project details (e.g., project name, start date)
- Reason for the refund request
- Any supporting documentation (e.g., invoices, project contracts)
2.2 Refund Review
Once we receive your refund request, we will review it within 7 business days. We may contact you for additional information or clarification during this process.
2.3 Refund Approval
If your refund request is approved, we will process the refund within 14 business days. The refund will be issued using the original payment method unless otherwise agreed upon.
3. Non-Refundable Situations
Refunds will not be granted in the following situations:
- Work Already Completed: If work has already been completed as per the project contract, no refund will be issued for that portion of the work.
- Change of Mind: If you change your mind after the project has started, no refund will be issued for work already completed.
- Third-Party Costs: Any costs incurred for third-party services (e.g., ad spend, software subscriptions) are non-refundable.
- Delays Due to Client: If project delays are caused by your failure to provide necessary information or feedback, no refund will be issued.
4. Partial Refunds
In some cases, a partial refund may be issued based on the amount of work completed and the terms outlined in the project contract. For example:
- If you cancel a project after work has started, you will be billed for the work completed up to the cancellation date, and the remaining balance will be refunded.
- If there is a partial failure to deliver services, we will refund the portion of the fee corresponding to the undelivered services.
5. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at:
Email:support@buddiez.in
Phone: +91-XXXXXXX
Business Hours: 10:00 AM to 7:00 PM (IST), Monday to Saturday
6. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website or services after the changes are posted constitutes your acceptance of the revised Refund Policy.
Buddiez.in
Your Partner in Digital Success!